Effective Date: 15/05/2025

At Nooreh Jewellery, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Nooreh Jewellery is an Australian-based jewellery business committed to protecting the privacy of our customers and visitors. This Privacy Policy applies to all personal information collected by us via our website and other digital platforms.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number and postal address

• Payment details (processed securely via third-party gateways; we do not store your credit card details)

• Order history and preferences

• IP address, device type, browser type, and browsing behaviour on our site (via cookies and analytics tools)

• Any other information you provide voluntarily (e.g., reviews, customer service communications)

3. How We Collect Your Information

We collect personal information when you:

• Make a purchase or place an order through our website

• Sign up for our newsletter or promotional offers

• Create an account on our website

• Contact us through our contact form, email, or social media

• Interact with our website or digital ads

4. Why We Collect Your Information

We collect your information to:

• Process and fulfil orders

• Communicate with you about your orders or inquiries

• Provide marketing materials, newsletters and updates (with your consent)

• Improve our website and customer experience

• Comply with legal obligations

5. Disclosure of Personal Information

We may share your information with third parties for the following purposes:

• Payment processing providers

• Shipping and logistics partners

• Marketing platforms (e.g., email newsletter tools)

• IT service providers who support our website and systems

• Legal authorities, where required by law

All third-party service providers are required to handle your data in accordance with this Privacy Policy and applicable Australian laws.

6. Cookies and Analytics

We use cookies and similar technologies to enhance your experience, analyse website traffic, and deliver targeted advertising. You can manage or disable cookies via your browser settings.

7. Direct Marketing

If you opt in to receive marketing communications, we may use your personal information to send you updates and promotions. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no data transmission over the internet is completely secure and we cannot guarantee the security of information transmitted to us electronically.

9. Access and Correction

You have the right to access and correct the personal information we hold about you. To make a request, please contact us using the details below.

10. Overseas Disclosure

Some of our third-party providers may be located outside Australia. We ensure that these providers are bound by privacy obligations equivalent to those under the Australian Privacy Principles.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Nooreh Jewellery
Email: sales@noorehjewellery.com.au
Phone: 0489 184 790
Website: [https://www.noorehjewellery.com.au]

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.